Frequently Asked Questions
Find answers to common questions about heat pump installation
What type of heat pump is best for my home?
The best heat pump for your home depends on several factors including your home's size, existing heating system, insulation, and your specific comfort needs. Ducted heat pumps are ideal for homes with existing ductwork, while ductless mini-split systems work well for homes without ducts or for zone-based heating and cooling. During our initial consultation, we'll assess your home's specific requirements and recommend the most suitable system.
Do you handle permits and rebate forms?
Yes, we handle all necessary permits and paperwork for your heat pump installation. As part of our comprehensive service, we also assist with rebate applications to ensure you receive all eligible government and utility incentives, which can significantly reduce your installation costs. We have extensive experience with BC Hydro, FortisBC, and CleanBC rebate programs.
How long does a heat pump installation take?
Most residential heat pump installations can be completed in 1-2 days, depending on the system type and complexity. Ductless mini-split installations typically take 1 day, while ducted systems may take 1-2 days. Commercial installations may require additional time. We always provide a specific timeline during our consultation and work efficiently to minimize disruption to your home or business.
Do you replace old heating systems?
Yes, we provide complete removal and disposal of your old heating system as part of our installation service. Whether you're replacing an oil furnace, electric baseboard heaters, or an older heat pump, we'll handle the entire process including safe disconnection, removal, and environmentally responsible disposal of your existing equipment.
How much can I save on energy costs with a heat pump?
Most homeowners see energy savings of 30-50% after switching to a heat pump from traditional heating systems like electric resistance heating, oil, or propane. The exact savings depend on your current heating system, local energy rates, and the efficiency of the new heat pump. During our consultation, we can provide an estimate of potential savings based on your specific situation.
What maintenance does a heat pump require?
Heat pumps require regular maintenance to ensure optimal performance and longevity. This typically includes annual professional servicing and simple homeowner maintenance like filter cleaning/replacement every 1-3 months. Professional maintenance should include checking refrigerant levels, cleaning coils, inspecting electrical components, and ensuring proper operation. Regular maintenance helps maintain efficiency, prevent breakdowns, and extend system life.
What warranties do you offer on heat pump installations?
All our heat pump installations come with manufacturer warranties on equipment (typically 10 years for parts when registered) and our own labor warranty on the installation. As a Lennox Premium Dealer, we offer enhanced warranty options on Lennox equipment. We provide detailed warranty information for your specific system during the consultation process and help you register your equipment to maximize coverage.
Can heat pumps work in cold Metro Vancouver winters?
Yes, modern heat pumps are designed to work efficiently in Metro Vancouver's climate. Today's cold-climate heat pumps can operate effectively even when outdoor temperatures drop below freezing. For the rare extremely cold days, most systems include backup heating elements. Our heat pump systems are specifically selected to perform optimally in the Pacific Northwest climate.
Have More Questions?
Our team is ready to answer any additional questions you may have about heat pump installation.